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Nominees

Service Hero announces annual customer satisfaction winners based on the results of the Service Hero Index. We are the only entity in the region that awards winners based solely on consumers' ratings.

The top scoring brands on overall customer satisfaction in each service category that met the minimum assessment requirements were:

Select respective year to see report
Automotive: New Car Sales
42 brands

The purchase of a new car directly from an authorized car dealer

Nominees

Financial: Commercial banks
5 brands

Any domestic commercial non-Islamic bank

Nominees

Specialty Store: Clothes & accessories
78 brands

The purchase of clothes excluding stores solely selling accessories and shoes

Nominees

Food & Drink: Cafés
29 brands

Informal restaurants offering a range of hot meals and made-to-order sandwiches in addition to hot and cold beverages

Nominees

Automotive: Car service
42 brands

The service or maintenance of a car from an authorized car dealer

Nominees

Food & Drink: Restaurants
127 brands

Restaurants that serve moderately-priced food in a relaxed atmosphere where visitors can dress casually

Nominees

Aviation: Regional Airlines
23 brands

Any airline using Kuwait as its main headquarter

Nominees

Food & Drink: Fast food
36 brands

Typical fast food restaurants that offers burgers and other types of value meals

Nominees

Communications: Mobile operators
5 brands

Any domestic company focused on offering mobile phone packages and services

Nominees

Communications: Internet service providers
7 brands

Any local internet service provider

Nominees

Specialty Store: Home furniture
15 brands

Any store focused on the sale of durable furniture as well as decorative items

Nominees

Financial: Islamic banks
4 brands

Any domestic Islamic non-commercial bank

Nominees

Health care: Private hospitals
13 brands

Any private health care provider offering inpatient and outpatient services

Nominees

Specialty Store: Electronics
14 brands

Any stores focused on the sale of durable and nondurable electronic items

Nominees

Specialty Store: Grocery
57 brands

Any large self-service store retailing food, perishables and household supplies

Nominees

Specialty Store: Delivery Apps
25 brands

A mobile app that allows consumers to place orders from retailers using their smartphone or tablet device.

Nominees

Fitness: Health Clubs
22 brands

A members only health club offering a full range of multiple exercise facilities, food and beverage, and SPA services.

Nominees

Entertainment
21 brands

Activities or events that people go to for recreational purposes.

Nominees