Service Hero announces annual customer satisfaction winners based on the results of the Service Hero Index. We are the only entity in the region that awards winners based solely on consumers' ratings.
The top scoring brands on overall customer satisfaction in each service category that met the minimum assessment requirements were:
Automotive: New Car Sales
39 brands
The purchase of a new car directly from an authorized car dealer
Financial: Commercial banks
5 brands
Any domestic commercial non-Islamic bank
Specialty Store: Clothes & accessories
67 brands
The purchase of clothes excluding stores solely selling accessories and shoes
Restaurants: Cafés
28 brands
Informal restaurants offering a range of hot meals and made-to-order sandwiches in addition to hot and cold beverages
Automotive: Car service
37 brands
The service or maintenance of a car from an authorized car dealer
Restaurants: Casual dining
56 brands
Restaurants that serve moderately-priced food in a relaxed atmosphere where visitors can dress casually
Aviation: Regional Airlines
15 brands
Any airline using Kuwait as its main headquarter
Restaurants: Fast food
29 brands
Typical fast food restaurants that offers burgers and other types of value meals
Communications: Mobile operators
4 brands
Any domestic company focused on offering mobile phone packages and services
Communications: Internet service providers
8 brands
Any local internet service provider
Specialty Store: Home furniture
17 brands
Any store focused on the sale of durable furniture as well as decorative items
Financial: Islamic banks
5 brands
Any domestic Islamic non-commercial bank
Specialty Store: Electronics
11 brands
Any stores focused on the sale of durable and nondurable electronic items
Specialty Store: Grocery
55 brands
Any large self-service store retailing food, perishables and household supplies
Specialty Store: Delivery Apps
25 brands
A mobile app that allows consumers to place orders from retailers using their smartphone or tablet device.