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The Service Hero Index is rich in data which is aggregated into reports. These reports are aimed at companies and research organizations interested in learning about service standards in Kuwait. We offer two types of reports: free country level reports, and paid-for category and customized reports
Both high level and detailed country-level reports for Kuwait are available for free. These reports show how the country as a whole rated in service standards by the various demographic groups that rated in the survey.
Download Service Hero Kuwait Index & Award Book 2023
Download Service Hero Kuwait Index & Award Book 2022
Download Service Hero Kuwait Index & Award Book 2021
Download Service Hero Kuwait Index & Award Book 2020
Download Service Hero Kuwait Index & Award Book 2019
Download Service Hero Kuwait Index & Award Book 2018
Download Service Hero Kuwait Index & Award Book 2017
Download Service Hero Kuwait Index & Award Book 2016
Download Service Hero Kuwait Index & Award Book 2015
Download Service Hero Kuwait Index & Award Book 2014
Download Service Hero Kuwait Index & Award Book 2013
Download Service Hero Kuwait Index & Award Book 2012
Download Service Hero Kuwait Index & Award Book 2011
Download Service Hero Kuwait Index & Award Book 2010
This survey aimed to gauge how senior leaders and key stakeholders in various Kuwait-based companies prioritize and operationalize customer experience (CX). The focus was to understand the perceived importance of CX at the leadership and strategic levels, CX principles that integrate into recruitment, technology investments, training, and reward systems, and how organizations track and measure success, including independent 3rd-party benchmarks.
This bilingual nation-wide survey was run online from Oct 10th to Nov 14th, 2022. The index is based on the established Warwick-Edinburgh Mental Wellbeing Scale which classifies scores in terms of positive, moderate or low wellbeing. Click below to view the report.
Mental wellbeing Summary Report
Thanks to the community, we collected feedback from 2,500 people on Kuwaits' response to the coronavirus. Click below to view the report.
Phase 1 Summary Report June 13th - June 30th 2020
Phase 1 Detailed Report June 13th - June 30th 2020
Phase 2 & 3 Summary Report July 1st - August 31st 2020
