Royale Hayat Hospital | Private Hospitals | Service Hero

Royale Hayat Hospital #2

(2,834) 790

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28.4.2025

My appointment was at 9am and they made me wait 20 mins without even mentioning that there would be a delay.

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Royale Hayat Hospital 1.5.2025

Dear Valued Customer, Thank you for sharing your feedback with us. We deeply regret the inconvenience caused by the delay during your appointment and the lack of communication regarding the wait time. We understand the importance of your time and acknowledge that this situation did not meet the high standards we strive to uphold. We are committed to improving our processes to ensure that delays are communicated promptly and that your experience is as smooth and efficient as possible. To better address your concerns, we would appreciate the opportunity to discuss this matter with you directly. Please feel free to contact us at 66321214 or 65174750. Your feedback is invaluable in helping us enhance our services, and we look forward to resolving any issues to ensure your future visits are seamless and timely. Thank you for your understanding and trust in us. Warm regards, Patient Experience Team

24.4.2025

Trying to book an appointment with their WhatsApp service is unreliable and a bit of a nightmare. My queue position was first - and I waited 20 minutes to even try to talk to a human service rep and then it all of a sudden restarted the process. Very frustrating, this is supposed to make the process of booking easier and it obviously doesn’t 👎

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Royale Hayat Hospital 1.5.2025

Dear Valued Customer, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced while trying to book your appointment through our WhatsApp service. We understand how frustrating this must have been, and we truly appreciate your patience. Rest assured, we will review the process to ensure a smoother and more reliable experience for our customers moving forward. Your feedback is invaluable in helping us improve. For any further assistance, please feel free to reach us directly at 66321214 or 65174750. We hope to provide a better experience in the future. Thank you again for bringing this to our attention. Warm regards, Patient Experience Team

22.4.2025

انتظار بسيط بوجود موعد بسبب كثرة المرضى. بدفع عن طريق التامين

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Royale Hayat Hospital 1.5.2025

ضيفنا الكريم، شكرًا لك على ملاحظتك. نعتذر عن الانتظار بسبب كثرة المرضى، ونحن نعمل جاهدين لتوفير أفضل تجربة لمرضانا. نقدر تفهمك ونتطلع إلى تقديم خدماتنا لك دائمًا بأفضل طريقة. مع خالص التقدير فريق تجربة المريض

19.4.2025

Royale hayat is really best hospital. All things really good. Food is really delicious so much good.

744

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Royale Hayat Hospital 1.5.2025

Dear Valued Customer, Thank you for your kind words and positive feedback. We're delighted to know that you had a great experience at Royale Hayat and that you enjoyed our services — especially the food! Your satisfaction means a great deal to us, and we look forward to welcoming you again soon. Warm regards, Patient Experience Team

15.3.2025

If i was to be asked an hour ago, i wouldn't have rated our stay this highly however their issue/problem solving was quick and satisfying. Thank you for a memorable experience. Staff are competent and helpful in every way possible.

2.6k

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Royale Hayat Hospital 1.5.2025

Dear Valued Customer, Thank you for your honest and thoughtful feedback. We're glad to hear that our team was able to address your concerns quickly and to your satisfaction. It’s wonderful to know that, in the end, your experience was a memorable one. We truly appreciate your kind words about our staff — your recognition means a lot to us. We look forward to welcoming you again in the future. Warm regards, Patient Experience Team

13.3.2025

الغرفة كانت فيها رائحة قويه بالزوليه واغلب الزوار الي كانو يزوروني يبلغوني بهذي الملاحظه وكذلك هناك كسر في رخامة عتبة الحمام !!

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Royale Hayat Hospital 1.5.2025

ضيفنا الكريم، نشكرك على مشاركتك ملاحظاتك معنا، ونأسف لعدم رضاك الكامل عن تجربتك. نعتذر بصدق عن الإزعاج الذي سببته رائحة السجادة وملاحظة كسر الرخامة في عتبة الحمام. لقد تم رفع هذه الملاحظات فورًا إلى الفريق المختص لاتخاذ الإجراءات اللازمة وضمان عدم تكرارها مستقبلاً. نقدّر لك إبلاغنا بهذه النقاط، فملاحظاتك تساهم في تحسين جودة خدماتنا. نتطلع إلى خدمتك بشكل أفضل في زيارتك القادمة. مع خالص التقدير، فريق تجربة المرضى

8.3.2025

Such a great experience ♥️

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Royale Hayat Hospital 1.5.2025

Dear Valued Customer, Thank you for your kind words and lovely feedback! We’re so happy to hear that you had a great experience with us. Your satisfaction is our top priority, and your support truly means a lot. We look forward to welcoming you again in the future! Warm regards, Patient Experience Team

6.3.2025

Amazing hospital. All the staff are extremely caring, attentive and professional! From the medical staff, to the housekeeping staff, right through to the management! My antenatal care and birth experience here have been exquisite, and I would fully recommend RHH to anyone, seeking excellent medical care, along side unparalleled luxury. Thank you to the doctors, nurses, and indeed all of the staff, who have made my experience here so memorable.

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Royale Hayat Hospital 1.5.2025

Dear Valued Customer, Thank you so much for your heartfelt and generous feedback. We are truly honored to have been part of such an important journey in your life. It brings us great joy to know that your antenatal care and birth experience at RHH met your expectations in both medical excellence and comfort. Your kind words about our doctors, nurses, housekeeping, and management team mean a great deal to us. We take pride in providing compassionate, high-quality care in a supportive and luxurious environment, and we’re thrilled to know we made your experience memorable. Thank you once again for your recommendation it means the world to us. Wishing you and your family continued health and happiness. Warm regards, Patient Experience Team

2.3.2025

Good staff

3.3k

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Royale Hayat Hospital 1.5.2025

Dear Valued Customer, Thank you for your kind feedback. We are truly pleased to know that you had a positive experience and felt well cared for during your visit. Your satisfaction is very important to us, and your words motivate our team to continue delivering the highest standard of care. We sincerely appreciate your trust and look forward to welcoming you again. Warm regards, Patient Experience Department

2.3.2025

المستشفى جدا رائع واهتمام كبير جدا

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Star ratings are based on all assessments collected for this brand that have been authenticated by Service Hero. Data is subject to periodic authentication procedures and may vary slightly with time. Learn more