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Service Hero announces annual customer satisfaction winners based on the results of the Service Hero Index. We are the only entity in the region that awards winners based solely on consumers' ratings.
The top scoring brands on overall customer satisfaction in each service category that met the minimum assessment requirements were:
Established in 2004, Boubyan Bank is an Islamic bank working in accordance with the Islamic Shari’a and applying the correct Islamic teachings in all its transactions with investors’ and clients’ finances, be they individuals or companies. Boubyan Bank is working hard to spread an integrated Islamic banking culture among its clients and staff by being the Islamic role model that we all seek.
Since the first year of its new strategy in 2010, Boubyan Bank has witnessed a radical change. Today it follows a studied and fixed route towards its goals. In addition to expanding its network of branches that is expected to reach 30 branches by 2014, Boubyan Bank is working hard to enhance its circle of activities and achievements to reach an even higher status in the Islamic banking field in Kuwait.
This new strategy also saw an enhancement of the packages of services and Islamic banking products provided by Boubyan Bank to its clients in accordance with the Islamic Shari’a, such as banking services to individuals, institutions, companies or corporations, funds, different investment portfolios, other commercial services, and financing services for individuals and companies.
While Boubyan Bank has won first place in the Islamic Banking category for thirteen consecutive years since 2010, it is also a repeat country- level winner. Starting in 2014, Boubyan Bank has placed among the top three coveted country awards for eight consecutive years a testament to its rigorous focus on service excellence. In 2022 it won the most prestigious award in the Service Hero Customer Satisfaction Index for Kuwait, the Gold prize.
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This is the first time that the iconic 50-year old brand, KDD has placed in the Service Hero Customer Satisfaction Index since it was launched in 2010.
KDD E-Shop placed first place in the Delivery App category for the first time and was also awarded the coveted Silver prize for the high customer satisfaction score it obtained which exceeded the scores of hundreds of other brands in the index. This reselects its focus on quality, innovation and technology.
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Royale Hayat Hospital has won first place in Service Hero Customer Satisfaction Index Private Hospital category for thirteen consecutive years since 2010. However, this is its first country-level placement as it obtained the Bronze prize, which is the third highest country-level satisfaction across hundreds of brands. This reflects the emphasis on excellence that the hospital has, and its consistency by ensuring the culture understands the goal.
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Founded in 1992, Caribou Coffee Company is one of the leading branded coffee companies in the United States, with a compelling multi-channel approach to their customers. Based on the number of coffeehouses, Caribou Coffee is the second largest company-operated premium coffeehouse operator in the United States. As of September 30, 2012, the Company had 610 coffeehouses, including 202 franchised locations. The Company’s coffeehouses aspire to be the community place loved by guests who are provided an extraordinary experience that makes their day better.
Caribou Coffee provides the highest quality handcrafted beverages, foods and coffee lifestyle items with a unique blend of expertise, fun and authentic human connection in a comfortable and welcoming coffeehouse environment. Caribou Coffee is a proud recipient of the Rainforest Alliance Corporate Green Globe Award and is committed to operating practices that promote sustainability and environmental protection.
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Emirates, wholly owned by the government of Dubai, is an airline based at Dubai International Airport in Dubai, UAE. It is the largest airline in the Middle East, operating over 2,500 flights per week, to 122 cities in 74 countries across six continents. The airline ranks amongst the top 10 carriers worldwide in terms of revenue and passenger kilometres, and has become the largest airline in the Middle East in terms of revenue, fleet size, and passengers. In 2011 the airline was the fourth-largest airline in the world.
Emirates has built up a strong brand name as a leader in the aviation industry, particularly in terms of service excellence, its very rapid growth, coupled with consistent profitability. In 2011, It was awarded the title of “Airline of the Year” for 2011. The award has been given based on recognition of its commitment to safety and operational excellence, along with customer service trendsetters, financial condition including a 22-year consecutive annual profit.
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Honda Motor Co., Ltd. is established with co-founders Soichiro Honda and Takeo Fujisawa and introduces (in 1949) its first original designed and engineered product which Mr. Honda appropriately names the “Dream” D-type motorcycle.
For nearly four decades Honda has challenged to exceed government requirements – as the first automaker to meet the Clean Air Act standards in the 1970s, then demonstrating low-emissions vehicle technology that led the state of California to adopt new, more stringent emissions regulations. Honda delivers to customers in over 150 countries and regions, over 6 million power products annually, spanning its general-purpose engines, and products powered by them, including tillers, generators, snow blowers to lawnmowers, pumps and outboard engines. Ever since its foundation, Honda has continued taking on challenges to create new value at the forefront of the times based on our Fundamental Beliefs, consisting of “Respect for the Individual” – which reflects the three key points of Initiative, Equality and Trust, and “The Three Joys” – composed of The Joy of Buying, The Joy of Selling and The Joy of Creating. By taking on such new challenges, Honda has grown as a mobility company that delivers products to over 30 million customers around the world each year. In 2017, in the midst of rapid change in their business environment, they formulated the 2030 Vision, which outlines new challenges they will take on toward the next era.
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Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been providing mobility solutions for more than 75 years. With 52,000 employees worldwide, a presence in more than 190 markets, and manufacturing facilities in six countries, the company today sells around three million vehicles a year.
Kia is spearheading the popularization of electrified and battery electric vehicles and developing a growing range of mobility services, encouraging millions of people around the world to explore the best ways of getting around. The company's brand slogan – ‘Movement that inspires’ – reflects Kia’s commitment to inspire consumers through its products and services.
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Since its incorporation in 1952 as Kuwait’s first indigenous bank and the first shareholding company in the entire Gulf region, NBK has been known as ‘The Bank You Know and Trust’.
Thanks to the recognized excellence of its very stable management along with its unequivocal strategy, consistent profitability, high asset quality and strong capitalization, NBK, throughout the years, succeeded in building an advanced banking institution that offers a full spectrum of innovative and unrivalled financial and investment services and solutions to individual, corporate and institutional clients.
NBK enjoys a dominant market share with a large and ever- expanding local and regional clientele. NBK also boasts Kuwait’s largest overseas branch network spanning many of the world financial and business centers.
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It all started back in the year 2010, with Kuwaiti Food Entrepreneurs, Jassem Alduaij & Bader Aloqaili. Both Founders of the company were working together as employees in Kuwait’s Financial sector with a very busy day to day schedule. The two spent a whole year contemplating the idea of developing the concept, they had gone through 28 recipes of the PICK YO original mix conclusively coming up with the perfect pick and never been changed since.
The young entrepreneurs then went on to open their very first branch in Kaifan, Kuwait. The business was an instant success and people were hooked on the concept that you could have healthy food in conjunction with the relativity of it being quick. The business was the first in the region of a healthy grab and go franchise whilst remaining true to its Kuwaiti roots. PICK had formulated healthy food on the go, consequently changing peoples lives for the better.
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It was founded by Kiichiro Toyoda and incorporated on August 28, 1937. Toyota is one of the largest automobile manufacturers in the world, producing about 10 million vehicles per year.
The Toyota Way (a management philosophy) and the Toyota Production System would transform the company into a leader in the industry. In the 1960s, Toyota took advantage of a rapidly growing Japanese economy to sell cars to a growing middle-class, leading to the development of the Toyota Corolla, which would go on to become the world's all-time best-selling automobile. Toyota was the world's first automobile manufacturer to produce more than 10 million vehicles per year, a record set in 2012, when it also reported the production of its 200 millionth vehicle.
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