Copyright © 2010-2025 Service Hero
All rights reserved. Disclaimer
Service Hero announces annual customer satisfaction winners based on the results of the Service Hero Index. We are the only entity in the region that awards winners based solely on consumers' ratings.
The top scoring brands on overall customer satisfaction in each service category that met the minimum assessment requirements were:
It all started back in the year 2010, with Kuwaiti Food Entrepreneurs, Jassem Alduaij & Bader Aloqaili. Both Founders of the company were working together as employees in Kuwait’s Financial sector with a very busy day to day schedule. The two spent a whole year contemplating the idea of developing the concept, they had gone through 28 recipes of the PICK YO original mix conclusively coming up with the perfect pick and never been changed since.
The young entrepreneurs then went on to open their very first branch in Kaifan, Kuwait. The business was an instant success and people were hooked on the concept that you could have healthy food in conjunction with the relativity of it being quick. The business was the first in the region of a healthy grab and go franchise whilst remaining true to its Kuwaiti roots. PICK had formulated healthy food on the go, consequently changing peoples lives for the better.
Explore brand
The Coffee Bean & Tea Leaf was founded in 1963 by Herbert Hyman in Los Angeles, California. It began as a small coffee shop serving high-quality coffee and tea to the local community. Hyman's vision was to create a place where customers could enjoy premium beverages in a welcoming atmosphere.
Over the years, The Coffee Bean & Tea Leaf expanded its operations, opening new locations across the United States and later internationally. It became known for its signature drinks, and for offering a wide variety of coffee and tea options to suit different tastes. Today, The Coffee Bean & Tea Leaf has grown into a global brand with locations in numerous countries, continuing to uphold its commitment to providing exceptional coffee and tea experiences to customers worldwide.
Explore brand
Established in 2004, Boubyan Bank is an Islamic bank working in accordance with the Islamic Shari’a and applying the correct Islamic teachings in all its transactions with investors’ and clients’ finances, be they individuals or companies. Boubyan Bank is working hard to spread an integrated Islamic banking culture among its clients and staff by being the Islamic role model that we all seek.
Since the first year of its new strategy in 2010, Boubyan Bank has witnessed a radical change. Today it follows a studied and fixed route towards its goals. In addition to expanding its network of branches that is expected to reach 30 branches by 2014, Boubyan Bank is working hard to enhance its circle of activities and achievements to reach an even higher status in the Islamic banking field in Kuwait.
Explore brand
Qatar Airways is the national airline of the State of Qatar and one of the aviation industry’s big success stories. Beginning in 1994, the airline was re-launched in 1997 under the mandate of His Highness the Emir, Sheikh Hamad bin Khalifa Al Thani, who outlined a vision to turn Qatar Airways into a leading international airline with the highest standards of service and excellence.
Qatar Airways has since become one of the fastest, and largest, growing carries in the history of aviation with unprecedented expansion averaging double digit growth year on year. Under the dynamic leadership of Group Chief Executive, His Excellency Mr. Akbar Al Baker, Qatar Airways turned into an award-winning carrier and one of the best in the world.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as their guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
Explore brand
The history of Mais Alghanim Restaurant dates back to the previous century when our founding father Edmond Barakat (Abu Emile), opened a canteen for the employees of Yusuf Ahmed Alghanim & Sons Co., called “Mess Alghanim”. Over time, strong ties and personal relations grew between Abu Emile, Kuwaiti, and Expatriate Families extending over three phases and three generations. The first phase commenced in 1953 during which complete meals and take-away services were offered transforming the canteen into a restaurant for one and all.
In 1974, Emile Barakat (Abu Edmond) presided over the business from his late father marking the beginning of the second phase. Under his leadership, the restaurant moved to the old Kuwait television station in 1987 where it was registered at the Ministry of Commerce and Industry in the name of Yusuf Ahmed Alghanim & Sons Co. It was at this time that the name was changed from "Mess Alghanim" to "Mais Alghanim".
Abu Edmond's vision also brought Mais Alghanim forward into the third phase to its present location in 2003, a building of true traditional Kuwaiti design, preserving the heritage and genuine tradition. Hence, after more than 50 years of successful service, the late Abu Edmond’s brothers and eldest son continue to welcome you with the same spirit through Generations of Genuine Hospitality, and Good Food.
Explore brand
LuLu Hypermarket, the retail division of the multidimensional and multinational LuLu Group International has always been known as a trend setter of the retail industry in the region. Today, LuLu symbolizes quality retailing with 260+ stores and is immensely popular with the discerning shoppers across the Gulf region.
Explore brand
Launched in 2016 as an online food delivery startup with much scope and ambition, Jahez began its operations headquartered in Riyadh looking to disrupt the Kingdom’s on-demand service landscape in ways that were until then deemed impossible. The founders, who were and continue to be great believers in Saudi ingenuity, drew from the Kingdom’s increasingly impressive wealth of scientific and technological knowhow and talent to set the stage for a pioneering online business venture that would turbocharge the MENA region’s internet entrepreneurship potential.
Explore brand
Emirates, wholly owned by the government of Dubai, is an airline based at Dubai International Airport in Dubai, UAE. It is the largest airline in the Middle East, operating over 2,500 flights per week, to 122 cities in 74 countries across six continents. The airline ranks amongst the top 10 carriers worldwide in terms of revenue and passenger kilometres, and has become the largest airline in the Middle East in terms of revenue, fleet size, and passengers. In 2011 the airline was the fourth-largest airline in the world.
Emirates has built up a strong brand name as a leader in the aviation industry, particularly in terms of service excellence, its very rapid growth, coupled with consistent profitability. In 2011, It was awarded the title of “Airline of the Year” for 2011. The award has been given based on recognition of its commitment to safety and operational excellence, along with customer service trendsetters, financial condition including a 22-year consecutive annual profit.
Explore brand
City Hypermarket is one of the leading hypermarket groups in the Middle East. Established in 1999, City Hypermarket's famous slogan “Get More, Save More” has become synonymous with quality at the best price. Since then, it has continued to adapt to the demands of customers by offering different store concepts as well as an online offering.
Explore brand
The Cheesecake Factory story begins in Detroit, Michigan in the 1940’s. Evelyn Overton found a recipe in the local newspaper that would inspire her “Original” Cheesecake. Everyone loved her recipe so much that she decided to open a small Cheesecake shop, but she eventually gave up her dream of owning her own business in order to raise her two small children, David and Renee. She moved her baking equipment to a kitchen in her basement and continued to supply cakes to several of the best restaurants in town while raising her family.
In 1972, with their children grown, Evelyn and her husband Oscar decided to pack up all of their belongings and move to Los Angeles to make one last attempt at owning their own business. With the last of their savings, they opened The Cheesecake Factory Bakery and began selling Evelyn’s cheesecakes to restaurants throughout Los Angeles. Through hard work and determination their business grew to a modest size and Evelyn was soon baking more than 20 varieties of cheesecakes and other desserts.
With great foresight and intuition, their son David decided to open a restaurant to showcase his mother’s selection of cheesecakes. Somehow he just knew that guests would enjoy a restaurant with an extensive dessert menu. It was 1978 and he opened the first The Cheesecake Factory restaurant in Beverly Hills, CA.
Explore brand
