Retail Banks

Emirates NBD

(2.3k) 566

#1

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20.03.2024

Cyber Security need to be stronger

12.04.2023

كان لدي حساب في البنك من فترة طويلة وبعد فترة لم اقم بايداع اي اموال به لمدة ٣ سنوات واكثر وتفاجئة حين تم تحويل مبلغ على حسابي في هذا البنك ان البنك خصم قيمة السنوات الماضية بقيمة ٢٥ درهم عن كل شهر بالرغم اني لم اقم باستخدام الحساب لفترة طويلة وهذا الامر ذايقني جدا فاقتطاع رسوم من غير وجه حق عن كل السنوات الماضية جريمة بحق اصحاب الحسابات الغير نشطه لا انصح به

15.03.2023

On any given day it is difficult to reach a human via phone. Having a paid 600 phone number for clients to call/check on services or their own funds is ridiculous. Enbd need to have an 800 line. I'm a customer since 1996 and the customer services keeps sinking to lower levels

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Abu Dhabi Commercial Bank (ADCB)

(1.4k) 336

#2

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29.12.2022

اعادة النظر في موظفين خدمة العملاء حيث ان مشكلتي لم تحل منذ 14 يوم

10.10.2022

Satisfied with their service...

13.09.2022

Good Customer Service experience. ALWAYS!

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HSBC

(311) 61

#6

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22.02.2022

Best bank but need more branches availability.

20.08.2021

Continuos issues with wrong charges levied and unnessasary hassle caused in an already busy lifestyle. Help desk is rude and not helpful with alternatives.

19.08.2021

I requested before to increase the limit of my credit card and I sent email twice. I regularly used my credit card because I used it at work, and it happened twice that HSBC charged me for over limit the use of my CC. SO I called up customer service, i emailed twice and no one replied and responded. Anyway, i closed my cc and changed to another bank.

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First Abu Dhabi Bank

(421) 117

#7

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27.02.2023

This bank is good .can be trusted

31.12.2022

excellent service and good promotions

29.12.2022

customer service is not efficient requests are not done on time, and you have to wait for months to finish one request.

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Commercial Bank of Dubai (CBD)

(117) 24

#8

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29.12.2022

enhance their mobile app on their services/products

31.10.2022

I love CBD my favourite bank due to the ease of banking both in online and store.

10.12.2021

Delaying tactics used for liability letter. Even the complaint didn't solve the issue

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RAK Bank

(491) 123

#10

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10.08.2022

RAK BANK is best bank to support the lowered salery people's ,it always care for customer and provide Best solution for their financial needs ,,staff always very helpful and knowledgeable.

03.01.2022

Extremely disappointing!!! Calling their Cust Service up to sending email is the hardest part! Every agent has their own policy and rules to their customer. Requesting will take standard of 3-5 business days even a little request, they need to schedule it so maybe few agents they, hire if you are less in people to accommodate your customers.

14.12.2021

Online apps are easy to use, customer service is helpful and polite, they will explain properly your questions and inquiries.

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Mashreq

(476) 158

#12

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22.02.2024

Went to the branch to get a manager cheque and was amazed by the efficiency of both the check in process and the counter staff. The entire process took under 15 minutes. Impressive. Wish the bank RM's were trained to provide the same service as well as professionalism

14.03.2023

Bank is very active but should put notice that their presence in malls are only for ads. Branches are less and scattered so sometimes it is hard to access which does not help their customers. Also online platform does not help much you still need to go to the branches.

23.02.2023

The RMs should do their job, in assisting the customers, rather than playing the game of Go online and do the job. If its online, why do you have branches, and they should maintain a consistency of information across all levels

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Commercial Bank International (CBI)

(63) 28

#14

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09.09.2021

I hope there’s rate zero I but 1 No service at all

28.08.2021

I don’t know it’s really a bank of vegetable market The most bad service you can get

10.02.2021

Poor Rating in terms of services which forced me to close all dealings

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United Arab Bank

(21) 5

#3

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06.07.2018

إغلاقه تماما لحمايه عملاء آخرين غيري من الوقوع في مصيده هذا البنك لكسب المال من العملاء من غير وجه حق

29.05.2018

Should have more knowledgeable staff.

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United Bank Limited

(17) 5

#4

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13.10.2021

There is room of improvement, call center services bit slow.

25.12.2018

Wasted two days to solve my issue

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National Bank of Umm Al Quwain

(11) 3

#5

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04.11.2020

I went there with a friend to resolve an issue and OMG it was taking a lot of time... and finally we were disappointed as the issue we thought to solve wasn’t solved and we were requested to come back a few days later..A bad experience actually

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Bank of Sharjah

(16) 3

#9

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27.06.2020

Why they didn't add atm machine in other places that easier to take out money.thanks

06.11.2016

well there should be more educated staff and technology all the time my online banking password get stuck for retrieving password i have to visit bank for every matter go to bank

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Doha Bank

(5) 2

#11

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26.11.2017

they have to open more branches

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Al-Masraf

(5) 3

#13

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06.01.2021

Best locally owned banking services in UAE

01.09.2016

Better to close for EVER....unqualified bank services....

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