Privacy Policy

This privacy policy sets out how we use and protects any information that you give us when you use the Service Hero website, mobile site, mobile apps, Facebook app, and any other digital channel.

Service Hero is committed to ensuring that your privacy is protected and any identification information submitted will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 1, 2010.

We may collect the following information:

  • Name
  • Age
  • Gender
  • Area of residence
  • Educational level
  • Contact information including email address

We require this information to be able to accurately identify you when you login to any of our digital channels. This is important for the following reasons:

  • Internal record keeping and quality control of the rating process.
  • To facilitate a more user-friendly experience.
  • We may use the information to improve our products, services or website and to better analyze the research findings

For users who have indicated their acceptance to receive further emails, we may periodically send email and or SMS announcements about new services or updates, special offers or other information, which we think you may find interesting using the email address and or mobile number which you have provided.

We may also use your information to contact you for market research purposes. We will only contact you by the details you have provided, normally by email.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have deployed physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites. As such, other sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you choose to log in through a third party online social service such as Facebook or Google, you are asking and consenting to the third party service (such as Facebook) to send us certain information from your online social profile, and you authorize us to collect, store, and use in accordance with this Privacy Policy any and all information available to us through the third party service. After you have connected to our services, the third party service also sends us additional information from your existing profile that allows us to display personal information (such as your name and picture) on the online services you are using.