The Service Hero Customer Satisfaction Index measures the key drivers for service and adheres to the American Customer Satisfaction Index standards. The Index measures over 400 private sector brands in Kuwait and UAE using the following 8 service dimensions:
Reliability, speed, product quality, value, location, staff quality, call center and website.
The Index also asks you to rate overall satisfaction, loyalty and comparison to an ideal.
Ratings are made using a 10 point scale on two levels:
Finally, open ended comments allow you to share additional feedback.
Are empowered to rate and shape the level of everyday service they receive.
By participating in the Service Hero Index, consumers can:
Sets a benchmark for service standards with a customer satisfaction index.
As a yearly survey with 10,000+ annual ratings, the Index’s rich data set sheds light on a number of country-level details.