How to earn badges

Service Hero’s goal is to collect genuine feedback that drives positive change by brands. To do this, we encourage consumers to leave detailed assessments and share them on social media. Through badges, users are able to see their progress. Furthermore, to ensure genuine assessments, we have rigorous validation processes and only count valid surveys towards the badges.

Member

Member Since

This badge is given to consumers who have registered and rated brands using a confirmed email. Every new year you are with us, your badge gets updated. If you haven’t received a confirmation email from us, please let us know.

Expert

Active comments and assessments

This set of badges is given to consumers who care about service standards by actively assessing companies and leaving useful comments. The Expert badge has 3 levels:

Level 1: Left at least two 50+ character comments in two different categories in 1 year.
Level 2: Left at least four 100+ character comments in four different categories in 1 year.
Level 3: Left at least six 150+ character comments in six different categories in 1 year.

Ambassador

Likes to share other comments

This set of badges is awarded to consumers who are ambassadors of service excellence. Ambassadors actively share comments and ratings with others to raise awareness on how well companies perform. The Ambassador badge has 3 levels:

Level 1: Shared 3 surveys and 3 comments on social media in 1 year.
Level 2: Shared 6 votes and eight comments on social media in 1 year.
Level 3: Shared 10 votes and 15 comments on social media in 1 year.

Influencer

Respected by others, gets agrees, shares and views

This set of badges is earned by people whose opinion is highly respected by others. An Influencer's comments are viewed, shared and responded to by many. These comments help raise awareness on the service of brands. The Influencer badge has 3 levels:

Level 1: User’s comment was shared 2 times, agreed or disagreed with 2 times, and viewed over 5,000 times in 1 year.
Level 2: User’s comment was shared 6 times, agreed or disagreed with 10 times, and viewed over 10,000 times in 1 year.
Level 3: User’s comment was shared 10 times, agreed or disagreed with 18 times, and viewed over 20,000 times in 1 year.

Engaged

This icon appears on the brand info page of companies that are listening to you and will respond to your feedback.

How to Rate

Choose a brand

Either type a brand’s name in the search field or...

Find brands by browsing categories

Login or quick register

Tap any Rate now button and login or quick register if prompted.

Select your last visit

Rate the brand!

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Please remember to:

confirm our registration email

tell us a bit about yourself in your profile

How to win

Once you complete a valid survey and confirm your registration, you are automatically entered into a draw for:

iPhone 13

1 winner every 3 months
A Red Crescent donation

For every valid rating. AED 36,811 donated so far.

Service Hero will donate 60 fils to the Emirates Red Crescent Society for every valid rating we receive.

If you haven’t received a confirmation email from us, please let us know.

There will be one draw every 3 months for 2021. The more brands you rate, the more entries you will have in the draw* and the greater your power in improving service standards.

* Service Hero employs procedures to ensure the ratings we receive are relevant and credible. Ratings which don’t meet these standards will not be entered into the draws.