Although country reports don't show individual company scores or industry details, they include:

• Overall country standards - Expected vs. Actual: UAE's overall score on both expected (prior) and actual (after) service standards.
• Gaps: Gaps between expected and actual service scores and areas of strength and weakness by service dimension measured.
• Demographic scores: How different groups scored the country (e.g. males versus females, Emiratis versus other Arabs etc.).
• Category scores: Overall scores by industry category.
• Trends: Comparison of scores over previous year(s).
• Service Heroes: Top scoring three companies and top three nominees for each category.
• International comparison: Category and national comparison with other indexes around the world.

Download Service Hero UAE Index & Award Book 2021
Download Service Hero UAE Index & Award Book 2019-2020
Download Service Hero UAE Index & Award Book 2018
Download Service Hero UAE Index & Award Book 2017
Download Service Hero UAE Index & Award Book 2016