2016 Nominees
The top three scoring brands on overall customer satisfaction in each service category that met the minimum assessment requirement.
Automotive: Car purchase
- Defined as: The purchase of a new car directly from an authorized car dealer
- A total of 28 brands were evaluated
Financial: Commercial banks
- Defined as: Any domestic commercial non-Islamic bank
- A total of 16 brands were evaluated
Specialty Store: Clothes & accessories
- Defined as: The purchase of clothes excluding stores solely selling accessories and shoes
- A total of 61 brands were evaluated
Restaurants: Cafés
- Defined as: Informal restaurants offering a range of hot meals and made-to-order sandwiches in addition to hot and cold beverages
- A total of 24 brands were evaluated
Automotive: Car service
- Defined as: The service or maintenance of a car from an authorized car dealer
- A total of 28 brands were evaluated
Restaurants: Casual dining
- Defined as: Restaurants that serve moderately-priced food in a relaxed atmosphere where visitors can dress casually
- A total of 42 brands were evaluated
Aviation: Regional Airlines
- Defined as: Any airline using Kuwait as its main headquarter
- A total of 19 brands were evaluated
Restaurants: Fast food
- Defined as: Typical fast food restaurants that offers burgers and other types of value meals
- A total of 26 brands were evaluated
Communications: Mobile operators
- Defined as: Any domestic company focused on offering mobile phone packages and services
- A total of 2 brands were evaluated
Specialty Store: Grocery
- Defined as: Any large self-service store retailing food, perishables and household supplies
- A total of 15 brands were evaluated
Specialty Store: Home furniture
- Defined as: Any store focused on the sale of durable furniture as well as decorative items
- A total of 22 brands were evaluated
Financial: Islamic banks
- Defined as: Any domestic Islamic non-commercial bank
- A total of 8 brands were evaluated
Health care: Private hospitals
- Defined as: Any private health care provider offering inpatient and outpatient services
- A total of 33 brands were evaluated
Specialty Store: Electronics
- Defined as: Any stores focused on the sale of durable and nondurable electronic items
- A total of 19 brands were evaluated
