2016 Award Ceremony

Register
Search brands
Loading...

Mystery shopping

Sometimes called ghost shopping, Mystery Shopping assesses your services using real customers. Shoppers are given a schedule, tasks and a detailed checklist for evaluating their experience at your company on key dimensions. The outcome is then used as a benchmark for tracking performance and analyzing strong and weak points.

Please contact us for more information on this.

Service Hero is a partner of the American Customer Satisfaction Index

View them Rate now
Loading...
Loading...
Loading...