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Culture of Excellence

Is your organizational culture aligned with customer expectations for service? In order to help a company answer that question, we conduct a one-week intensive fact-finding engagement. During the project, we look under the hood at an organization to determine what are the actions and activities that either facilitate or impede the delivery of exceptional service. The engagement is a mix of:

  1. Review of documentation
  2. Staff feedback
  3. Observation
  4. The Culture of Excellence Index

The Culture of Excellence Index assesses a company on the building blocks of a service culture and helps you identify and prioritize the building blocks to focus on with high-level directional recommendations to pursue.

Please contact us for more information on this.

Since 2016, the Banking categories are amongst the lowest scoring

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