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Excellence predictor

Predicative insight using the statistical modeling capabilities of the Service Hero Index allows companies to understand which areas impact satisfaction most. The Excellence Predictor then allows you to create action plans based on what your customers’ value the most from you.

Measures:

  1. Correlation between service dimensions and overall satisfaction
  2. Service dimensions influence impact as a percent
  3. Drivers affecting loyalty
  4. Targets for improvement efforts

Please contact us for more information on this.

Service Hero has been empowering consumers since 2010 in the Arab world

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