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Customized Category Reports

SH Category Index with Customization

In addition to the standard Service Hero / Customer Satisfaction Index questions, companies pre-registering for the Category Index with Customization service can add unique tailor-made questions. Benefits include quarterly reporting to enable frequent improvement execution.

Overview of customized category report

  1. Standard SH / CSI questions
  2. Additional unique questions for companies (8 maximum)
  3. Company invites feedback via Website, SMS, & social media
  4. Service Hero invites feedback via Website, online campaigns, & social media
  5. Company views

Periodic results quarterly and annually and comparison to peers & demographic groups.

Please contact us for more information on this.

Categories that best handle complaints are Cafes, Casual Dining, and Clothes all scoring Good scores over 80.

View them Rate brands
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