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Customized Category Reports

SH Category Index with Customization

In addition to the standard Service Hero / Customer Satisfaction Index questions, companies pre-registering for the Category Index with Customization service can add unique tailor-made questions. Benefits include quarterly reporting to enable frequent improvement execution.

Overview of customized category report

  1. Standard SH / CSI questions
  2. Additional unique questions for companies (8 maximum)
  3. Company invites feedback via Website, SMS, & social media
  4. Service Hero invites feedback via Website, online campaigns, & social media
  5. Company views

Periodic results quarterly and annually and comparison to peers & demographic groups.

Please contact us for more information on this.

Categories that best handle complaints are Cafes, Casual Dining, and Clothes all scoring Good scores over 80.

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