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2019 Nominees

The top three scoring brands on overall customer satisfaction in each service category that met the minimum assessment requirement.

Financial: Commercial banks

  • Defined as: Any domestic commercial non-Islamic bank
  • A total of 10 brands were evaluated
  1. Abu Dhabi Commercial Bank (ADCB)
  2. Emirates NBD

Specialty Store: Clothes & accessories

  • Defined as: The purchase of clothes excluding stores solely selling accessories and shoes
  • A total of 39 brands were evaluated
  1. Nike
  2. Centrepoint
  3. American Eagle

Restaurants: Cafés

  • Defined as: Informal restaurants offering a range of hot meals and made-to-order sandwiches in addition to hot and cold beverages
  • A total of 20 brands were evaluated
  1. Tim Hortons
  2. Dunkin Donuts'
  3. Krispy Kreme

Restaurants: Casual dining

  • Defined as: Restaurants that serve moderately-priced food in a relaxed atmosphere where visitors can dress casually
  • A total of 32 brands were evaluated
  1. T.G.I. Fridays
  2. Gazebo Restaurant
  3. The Cheesecake Factory

Aviation: Regional Airlines

  • Defined as: Any airline using UAE as its main headquarter
  • A total of 16 brands were evaluated
  1. Emirates
  2. Etihad
  3. Air Arabia

Restaurants: Fast food

  • Defined as: Typical fast food restaurants that offers burgers and other types of value meals
  • A total of 25 brands were evaluated
  1. Burger King
  2. KFC
  3. McDonald's

Communications: Mobile operators

  • Defined as: Any domestic company focused on offering mobile phone packages and services
  • A total of 2 brands were evaluated
  1. Du
  2. Etisalat

Specialty Store: Grocery

  • Defined as: Any large self-service store retailing food, perishables and household supplies
  • A total of 13 brands were evaluated
  1. Carrefour
  2. Union Coop
  3. Nesto

Financial: Islamic banks

  • Defined as: Any domestic Islamic non-commercial bank
  • A total of 7 brands were evaluated
  1. Abu Dhabi Islamic Bank
  2. Dubai Islamic Bank

Health care: Private hospitals

  • Defined as: Any private health care provider offering inpatient and outpatient services
  • A total of 25 brands were evaluated
  1. Al-Zahra Hospital
  2. Medcare Hospital
  3. Aster Hospital

Specialty Store: Electronics

  • Defined as: Any stores focused on the sale of durable and nondurable electronic items
  • A total of 13 brands were evaluated
  1. Carrefour
  2. Apple
  3. Sharaf DG

Mobile Operators scored lowest in complaint handling, scoring 56.7.

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