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Burgan Bank

Retail Banks

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من البنوك الجيدة ومن المتطلبات لاخذ قرض من البنك انه يجب أن يتعهد العميل بتقديم كافة المستندات التي تطلبها الجهة المانحة، بما في ذلك الفواتير والمستندات التي تثبت استخدام القرض الإسكاني في الغرض الممنوح من أجله. وفي حالة عدم التزام العميل بذلك خلال الفترة الزمنية التي تحددها الجهة المانحة، لا يمنح أي تسهيلات جديدة.



Update the application

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عند طلب اي معامله و انا خارج الكويت تستغرق وقت طويل جدا و اشتراطت ممله

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The call center has no good information and should be more quickly for respond and improve the bank services

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Train the staff to be helpful

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There is no security system at all as my account has been hacked and they didn't give any solution



I had a visit last week just to update the civil id and other details as I received a message from Bank. Waited almost 2 hours. There is only 2 staff working in that department. The Fahad Al Salem, Kuwait city branch opens at 9:30 AM but till 11:00 AM they did not call the number and many customers waited for their turn. We value money as well as time and request the staff to value our time and speed up. Most of the teller counters are also empty. Out of 5, 2 counters opened on the same day. Requesting Bank to increase the staff in the customer service department and speed up. Many times I face the same problem with customer service department. Very slow service.



هناك تأخير داخل الأفرع والتطبيق سيء بالإستخدام وغير مرن .

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التعامل مع التطبيق غير مرن والموقع الالكتروني سيء وغير مفيد .

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ضروره تطوير الخدمات البنكيه و تحديث الابليكيشن و تطويرها بالاضافه لمزيد من الاحتياطات و الامان علي حسابات العملاء

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Star ratings are based on a rolling 24 month assessment period. Trend lines are based on a rolling 12 month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.