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IKEA

Home Furniture

User comments

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Comments 1,481
Wins 7
12 month trend
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3.8.2020

The experience is usually pleasant, but today was an exception.I bought a couple of stools from the "as is" section, and one of them was missing a footrest (expected in the as-is) . The "as is" staff told me that it would be possible for me to get a footrest from the exchange counter. Therefore, I headed there, took a queue number and waited for 15 minutes to see the lady at the "spare parts" counter. She looked at the bill and then spent a few minutes checking the stool's diagram on the computer. Then she came back to me and said: "You got this from the As-is". I told her that her colleague in the as-is had told me to come and check for part here!. However, she just repeated the same thing (it's like talking to a robot!). Of course I started to feel angry, and I wondered why IKEA staff would throw me around like that. She then asked me to head back to as-is and said she would talk to the guy. I headed back and there she was talking to a new guy at the as-is section. I approached the guy hoping to make sense of what's going on and re-explained my dilemma to him. His answer: This is the as-is, it is expected that items will have missing parts (like I don't know that!). I told him that his colleague asked me to go check for the missing part, and surprisingly he started explaining the as-is to me again. I said: "If I cannot buy parts, why do you have a spare-part counter?". "For screws" he replied.What a waste of time! Such incompetence for a global brand!Personally, I blame the lack of interpersonal skills on the training department.

Expert Influencer

27.7.2020

كان هناك طابور طويل من العملاء و سرعتهم كانت بطيئه.

Expert

13.7.2020

Great Quality , employee need more Passion & loyalty towards their customers , very few personnel on the shop floor have Good product knowledge , I can see easily Ikea looses sales In addition the Business Account Designers attitude towards customers need to be assessed thru more training

Expert Influencer

9.7.2020

I enjoy shopping with my family at IKEA because of the amazing ambience they create!

Expert Influencer

14.6.2020

طلبت من الموقع قبل الحظر الكلي بشهر ونص واخترت موعت التوصيل و ماوصل شي و لا حتى اتصال لتغيير الموعد، بعد يوم اتصلت عليهم نطرت عشر دقايق بالتلفون ويم كلمتهم قالو تغير موعد التوصيل و عطوني موعد عقب اسبوعين بعذر الحظر الجزئي، و كالعادة لم يوصل شي ولا اتصال حتى ، رديت اتصلت غيروا الموعد و كالعادة ينقعونك بالتلفون بإختصار ثلاث مرات غيروا الموعد و ما التزموا فيه لحد ما صار حظر كلي، عقب الحظر اتصلت قالوا تاريخ 23/6 يعني ثلاث اسابيع عقب انتهاء الحظر عشان يوصلون!! ماهم بالمستوى ابدا و يتحججون بالحظر وهي بإختصار انهم مو كفو، يفتحون اونلاين وما يبون يدفعون فلوس حق سواقين زيادة مع العلم ايكا بالكويت ما تعتبر رخيصة سعرها اغلى من العديد من الدول مع العلم ان الدول الاخرى السعر داخل فيه الضريبة و فوقها صاحب الشركة يدفع ضريبة على الدخل و تلاقي سعرهم ارخص منا و احنى صاحب الشركة لا يدفع ضريبة على الدخل وضريبة المنتجات تافهة

Expert

8.6.2020

زياده عدد الموظفين.

Expert Influencer

4.6.2020

طلبت من الويب سايت وصلني بعد شهرين فيجب سرعه خدمه التوصيل.

Expert Influencer

28.5.2020

اسعار المطعم غالية

Expert Influencer

21.5.2020

There furniture is very reliable

Expert Influencer

  Country wins Category wins Nominations
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This brand is also a recipient of the prestigious Five Times Category Winner Award for leading its category for 5 consecutive years.

Disclaimer Overview

Star ratings are based on a rolling 24 month assessment period. Trend lines are based on a rolling 12 month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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