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Paul Cafe

Casual Dining - Azadea Group

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Ratings 85
Comments 30
Wins 0
12 month trend
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I got an insect inside the bread from marina branch :-s



Staff need more trainning , Slow attention



A bigger no-smoking area


I love it !!! One of the best bakery/cafe . They have amazing breads and desserts and is located in the mall so it's easy to take a break from shopping and enjoy a cup of coffee . The food and service are great.


More staff, last time i was waiting 15 min for a waitress to take my order



Go more into typical french cuisine, now it's more of an international.


Staff don't really care and seem to be careless. They are slow too. Only reason I go is because the locations are great.

Expert Influencer


I am always struck by how robotic staff are at Pauls. They dont seem to be very concerned about welcoming their customers just about serving like in a factory. That's too bad as it has really prime locations and I generally like to go there and go often but never really feel like they care.

Expert Influencer


Paul staff seem to not care or listen. I go to it because it has the best locations but they always get me lukewarm coffee despite my clear request for extra hot which means they have to return it to warm it up. And last time when they returned it it was some.sort of sweet coffee and not the one I had ordered but I didn't want to make a fuss in front of guests I was with. I wouldn't go if I had a better choice at convenient locations

Expert Influencer


Paul is a bit overrated when it comes to the quality of their food and overall service standards. Aside from their breakfast which I def love and would recommend to go for, their food is average. Their staff really needs some customer service training as some of them are plain rude. There's particularly one in Al kout branch who once didn't find one of the products available in the breakfast menu so he told us from a distance and said he'll give us instead a lemon thing. When wee asked him what options do we have bec we hate lemon, his reply was extremely rude saying nothing this is it! When we got agitated from his way and said wee'll cancel thee order, he said ok "Cancelto" Extremely rude and we left the cafe despite going there on a regular basis. He didn't even try to apologize! On the other hand on our next visits, there's a waitress there who is very friendly. Also, the bread they serve is very dry, sometimes as if it's not fresh.


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Star ratings are based on a rolling 24 month assessment period. Trend lines are based on a rolling 12 month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.