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Star ratings are based on a rolling 24 month assessment period. Trend lines are based on a rolling 12 month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.
I am always struck by how robotic staff are at Pauls. They dont seem to be very concerned about welcoming their customers just about serving like in a factory. That's too bad as it has really prime locations and I generally like to go there and go often but never really feel like they care.
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Learn morePaul staff seem to not care or listen. I go to it because it has the best locations but they always get me lukewarm coffee despite my clear request for extra hot which means they have to return it to warm it up. And last time when they returned it it was some.sort of sweet coffee and not the one I had ordered but I didn't want to make a fuss in front of guests I was with. I wouldn't go if I had a better choice at convenient locations
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Learn moreStaff don't really care and seem to be careless. They are slow too. Only reason I go is because the locations are great.
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Learn morePaul is one of my favorite cafes when it comes to having coffee or tea with dessert or macaroons. Love it and its locations are ideal.
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Learn morePaul is a bit overrated when it comes to the quality of their food and overall service standards. Aside from their breakfast which I def love and would recommend to go for, their food is average. Their staff really needs some customer service training as some of them are plain rude. There's particularly one in Al kout branch who once didn't find one of the products available in the breakfast menu so he told us from a distance and said he'll give us instead a lemon thing. When wee asked him what options do we have bec we hate lemon, his reply was extremely rude saying nothing this is it! When we got agitated from his way and said wee'll cancel thee order, he said ok "Cancelto" Extremely rude and we left the cafe despite going there on a regular basis. He didn't even try to apologize! On the other hand on our next visits, there's a waitress there who is very friendly. Also, the bread they serve is very dry, sometimes as if it's not fresh.
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Learn moreStaff need more trainning , Slow attention
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Learn moreالرقي كما يجب أن يكون في المكان والتعامل فا شكرا لكم
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Learn moreكرواسون اللوز والفستق من افضل المنتجات الجديدة وارجو اضافة نوع بالماتشا بودرة الشاي الاخضر
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Learn moreAmazing food and service
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Learn moreinconsistency is their problem as food does not taste good all the time
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