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RAK Bank

Retail Banks

User comments

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Ratings 439

Comments 102

Wins 0

12 month trend

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23.7.2016

Opening of accounts should not be processed or denied based on the nationality of a person.

Views (2,580) Agree (2) Disagree (1) Share (0)

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Response We regret the inconvenience caused to you and the account opening process is subject to the bank's approval.

01.11.2016

25.7.2016

Not even having a toll free number for the customer service and also no intimations through mobile phone such as sms for the transactions

Views (1,994) Agree (0) Disagree (1) Share (0)

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Response Thank you for your valued feedback which we will take forward with the concerned team.

01.11.2016

25.7.2016

Worst service quality ever experienced that I changed my bank.

Views (3,325) Agree (0) Disagree (1) Share (0)

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Response Thank you for your feedback, we have noted your comments and regret the inconvenience caused to you. Please message us your contact details to be able to investigate the details and revert back to you.

01.11.2016

25.7.2016

Custmer service need s improve personal relation needs to improve

Views (2,953) Agree (1) Disagree (2) Share (0)

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Response Thank you for your feedback, we regret the inconvenience caused to you. Please message us your contact details to be able to investigate and come back to you.

01.11.2016

25.7.2016

Worst back office - very rude customer service & back office staff

Views (2,081) Agree (0) Disagree (1) Share (0)

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Response Thank you for your feedback, we regret the inconvenience caused to you. Please message us your contact details to be able to investigate and come back to you.

01.11.2016

25.7.2016

More branches and cash deposit machines

Views (2,913) Agree (2) Disagree (1) Share (0)

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Response Thank you for your valued feedback which we will take forward with the concerned team.

01.11.2016

26.7.2016

Atm stole my money never got it back

Views (2,002) Agree (0) Disagree (1) Share (0)

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Response Thank you for your feedback, we regret the inconvenience caused to you. Please message us your contact details to be able to investigate and come back to you.

01.11.2016

26.7.2016

the best bank in the uae , they are very good and there service is fast and very understanding, good network and fast transactions across the world

Views (2,098) Agree (1) Disagree (0) Share (0)

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Response We appreciate your comments and trust in RAKBANK.

01.11.2016

28.7.2016

I always visit dragon mart branch There should be token system for customer care area Some indian national staff is also not professional in behavior If i will go to a counter he might be forward me to another counter

Views (1,827) Agree (0) Disagree (1) Share (0)

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Response Thank you for your valued feedback which we will take forward with the concerned team. We regret any inconvenience caused to you.

01.11.2016

28.7.2016

Best bank in Uae

Views (1,844) Agree (1) Disagree (0) Share (0)

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Response We appreciate your comments and trust in RAKBANK.

01.11.2016

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Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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Brand info

RAK Bank

User comments

Opening of accounts should not be processed or denied based on the nationality of a person.

Response We regret the inconvenience caused to you and the account opening process is subject to the bank's approval.

Not even having a toll free number for the customer service and also no intimations through mobile phone such as sms for the transactions

Response Thank you for your valued feedback which we will take forward with the concerned team.

Worst service quality ever experienced that I changed my bank.

Response Thank you for your feedback, we have noted your comments and regret the inconvenience caused to you. Please message us your contact details to be able to investigate the details and revert back to you.

Custmer service need s improve personal relation needs to improve

Response Thank you for your feedback, we regret the inconvenience caused to you. Please message us your contact details to be able to investigate and come back to you.

Worst back office - very rude customer service & back office staff

Response Thank you for your feedback, we regret the inconvenience caused to you. Please message us your contact details to be able to investigate and come back to you.