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Mashreq

Retail Banks

User comments

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Comments 101
Wins 0
12 month trend
This brand will respond to you within a business day. Learn more
25.7.2016

I have been banking with them since I started work, whenever they call me they refer to me as Sir when I am a lady. I checked with them at the branch and they told Me I was registered as male. No attention to detail.

Influencer

29.7.2016

I have been lied to about products (bait and switch). The branch staff have been dishonest as well. The Solitaire Credit card and the Gold Debit card are falling apart (only one year old). My spouse's is doing the same thing. Mashreq refuses to replace the cards (even though it is their faulty product) without charging a large fee for the Solitaire Credit Card. You cannot get help at the branch for anything related to the credit card, they make you call the call centre which is useless. It is incredibly to get any level of helpful service unless you want to take out another loan, at which point they are very happy to help. Although getting clarity on key things such as interest rates on new loans is difficult. I have a low level of trust with this bank after two years of dealing with them and am looking for a new one.

19.4.2020

The staff should be trained for more speed and correct information also they hardly reply for the customers mails or even on Instagram.

Expert Influencer

10.3.2020

Should make more development and trains the staff to be more professional.

Expert Influencer

10.3.2020

The call center needs to respond faster and be more helpful.

Expert Influencer

18.3.2020

Need many improvements in several issues.

Expert Influencer

24.3.2020

The wait time is too long for the call center respond.

Expert

19.3.2020

The staff aren't friendly nor helpful as sometimes are rude.

Expert Influencer

24.3.2020

The staff should be more friendly and helpful.

Expert Influencer

11.3.2020

The staff isn't friendly and very slow .

Expert Influencer

Disclaimer Overview

Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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