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Mashreq

Retail Banks

User comments

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Ratings 465
Comments 152
Wins 0
12 month trend
This brand will respond to you within a business day. Learn more
21.6.2022

Staff should call back IF they inform the customer to expect a call back or if the customer has requested/been assured a call back.

Expert Influencer

20.4.2022

MAshley Neo Marketing need more focus

Expert Influencer

5.4.2022

i hope they revised terms on loan restructure. instead of waiting 2 years i hope they can lessen it to atleast 1 yr to avail top up again

Influencer

1.3.2022

i open an accout 15 days before and still i am waiting for account activation , he give me 3 days time for ectivation and still same coming on screen wait. how is the service .

Expert Influencer

19.2.2022

Yes Good, took time but fixed issues. Need further work on Mashreq Neo as lot of issues.

Expert Influencer

15.1.2022

i wish there was a raffle wherein there would be a ticket earned everytime an offer for a credit card is made on the same person. I have been asked if I wanted a credit card a lot of times in a span of a week... I lost count already for the year 2021. I told their customer care not to have me called for a credit card. I have already a Mashreq credit card since 2017.

Expert Influencer

11.1.2022

Good offers and promotions on Mashreq Neo, But no track and customer keep chasing for the winners and team have no clue. Keep proving that this is the promotion. For Example. Roll the Ball Game

Expert Influencer

22.12.2021

Excellent offers on Neo but many charges charged to bank without customer knowledge and then need to keep struggling to reversed. Social Media quite active but NO RESOLUTION EVER.

Expert Influencer

11.12.2021

Worst bank. They have poor service since I started my account with them in 2007. I finally have the courage to look for another bank and closed my account with Mashreq bank as I never experienced good service with them. I was always frustrated with their service.

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Disclaimer Overview

Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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