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Retail Banks

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Ratings 416
Comments 126
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12 month trend
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very bad experience i had with them their sales agents just to open an account lied and gave credit card with was chargeable without use. Need to have transparency with customers.

Expert Influencer


Excellent Service


Mashreq Bank staff has so much unprofessional & laid back attitude that they really don't care about customers. They never revert to queries and are arrogant when you question them.



They are perfect in almost all avenues.


Very good private bank. Good services Nd product....



Avoid RM try to train people to have one understanding to the policies and procedures.


I have been lied to about products (bait and switch). The branch staff have been dishonest as well. The Solitaire Credit card and the Gold Debit card are falling apart (only one year old). My spouse's is doing the same thing. Mashreq refuses to replace the cards (even though it is their faulty product) without charging a large fee for the Solitaire Credit Card. You cannot get help at the branch for anything related to the credit card, they make you call the call centre which is useless. It is incredibly to get any level of helpful service unless you want to take out another loan, at which point they are very happy to help. Although getting clarity on key things such as interest rates on new loans is difficult. I have a low level of trust with this bank after two years of dealing with them and am looking for a new one.


Best on application you can do what you want you can track your money, they offer good service, in bad side they are giving metlife a chance to deduct in my savings which i was notified for. I would suggest for low salary bracket to apply for a services again

Expert Influencer


1. They need to train their staff to be more knowledgeable on the services they offer and the products that they have. 2. They need to communicate properly and update their system. 3. Staff attitude must improve.


They have a very aggressive marketing team who keeps on calling repeatedly in spite of informing the concerned department not to call again n again for the same product or service. Few of there agents are rude & don't care in following up on time.....


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