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Mashreq

Retail Banks

User comments

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Comments 68
Wins 0
12 month trend
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22.1.2019

Staff at the collections centre were absolutely vile to the point of making illegal threats. In branch staff were not particularly helpful, with the exception of one branch manager. They are only interested in money and have no customer service skills. I have closed my account.

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16.1.2019

Call center is very slow in responding to queries. Hope the bank will address this issue.

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14.1.2019

I wanted to deactivate credit shield and wanted to have some queries. The option to talk to the customer person is not mentioned anywhere. I tried listening every option still no luck. Well i visited the yas island branch. The manager gave me his card and told me to call and dial bla bla bla. I followed the instructions but still boudlnt come to make a call to support. In the end i put some complains. Again they didn’t deactivate the shield and Sent me a poorly written email of the steps to reach support. Well i believed that there an option so i must gave it a chance again. I paid the shield credit again meanwhile plus i found the option atlast and talked to the person. However the person was nice and i told this all to him as well. Kindly give this option in the main menu. I agree that you have optimized and automated enough but this option is must. 😒😒😒😒

24.12.2018

I was waiting for their call coz i have pending transaction that my money still held in my acct for intl banking until now i didnt get the reply. Very bad reputation

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28.11.2018

Call center never responds to anything

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5.11.2018

1. Telephone activation code is a very good security feature...however if the activation code has been received after the call was transferred already to a live person...this feature does not serve its purpose. I have waited for almost 2.minutes for the activation code but to no avail. I have to push a random number and the live person took my call. 2. I called the customer care 5 days back to convert my outstanding balance to an EPP ..easy payment plan. The customer care representative said that they will give me a call back. Five days passed...there was NO CALL that was why i called the bank back. 3. After the late received activation code ..talking to a live person requesting for an EPP was supposed to be a good thing...however all my hopes and dreams for an EPP for my outstanding balance were shattered. The customer representative informed me that i am not eligible. I told her that I was requesting for EPP for my outstanding balance many times already..to no avail.. no consistency

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30.9.2018

Banking with Mashreq since long . Very Good Service

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23.9.2018

consider how long the client is in uae before freezing the account when changing the jobs especially when i dont have any loans or mortgage

Expert

31.7.2018

they should improve the app.

Expert

21.7.2018

Call center was no help at all also in the branch Al ghurair they also said to just apply again. My husband forget his user I'd and password for his new account. So his unable to used the debit card. Have tried calling the call center around 6 times the lady also don't know what to do. When in the ATM machine to recover but unable the go in the customer service they said. Better apply again. Why there is no chance of retrieving just the user I'd? It's been 3 or 4 months that we cannot used the account. So we just apply to another bank.

Disclaimer Overview

Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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