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Academic Advisors

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Retail Banks

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The call center take too long time to answer.

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يجب الاهتمام بتقديم عروض مفيده للعملاء.

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Their business banking is very complex with complex structures to resolve the issue

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They should improve their services.

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حولت حسابي من عندهم لسوء التعامل و ضعف الخدمات المقدمه و طول الاجراءات و حتي الابليكين لم يتم تحديثها منذ سنوات و عند تحديثها اصبحت اسوء من القديمه.


Understand the customers problems

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The customer care service is a little confusing..can be made a little more user friendly.



To increase number branch’s

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I was harrassed by 2 HSBC representatives way back 2014 for using my credit card. I worked as part of HR team & they visited my workplace & I was asked why I used 4000 too quickly. This is a violation as reps do not have the right to visit a workplace & personally ask a customer because they are clearly disrupting the affairs of the business of my employer & they do not have the right to ask me personally why I have consumed that much. I have not even reached my card limit, it was considered a small amount. My card was also automatically cancelled without informing me even if I have never missed a payment & NONE was explain it to me. Turned out I wasn't the only one who have experienced the same thing. They did the same to my colleague considering he has a high position in HR in a 5 star hotel. It was too stressful to handle. None could help and they will only call you to ask you to pay. It was my worst banking experience.



not good customer service center


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Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.