Disclaimer Overview
Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.
Retail Banks
Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.
call center should be more knowledgeable about the services and process
Views (4) Agree (0) Disagree (0) Share (0)
MemberSince 2016
Expert 
Ambassador 
Influencer
Learn morebranches and staff count are getting less which lead to long waiting time
Views (4) Agree (0) Disagree (0) Share (0)
MemberSince 2016
Expert 
Ambassador 
Influencer
Learn morei like that they give me access to lounges at airports
Views (4) Agree (0) Disagree (0) Share (0)
MemberSince 2013
Expert 
Ambassador 
InfluencerLevel 1
Learn morecustomer service has a very bad manners
Views (8160) Agree (0) Disagree (0) Share (0)
MemberSince 2016
ExpertLevel 1
Ambassador 
Influencer
Learn moreVery poor service, telephone staff cannot fox issues they just handle calls, unlike other banks where they solve issues too. 48 hours to deal with a complaint, terrible
Views (143) Agree (0) Disagree (0) Share (0)
MemberSince 2018
ExpertLevel 1
Ambassador 
Influencer
Learn moreimprove the customer service .. its very poor
Views (143) Agree (0) Disagree (0) Share (0)
MemberSince 2016
Expert 
Ambassador 
Influencer
Learn moreMore ATM please.
Views (273) Agree (0) Disagree (0) Share (0)
MemberSince 2017
ExpertLevel 1
Ambassador 
InfluencerLevel 1
Learn moreAdd more branches or atm machine especially in al satwa area .
Views (412) Agree (0) Disagree (0) Share (0)
MemberSince 2016
ExpertLevel 1
Ambassador 
InfluencerLevel 1
Learn moreStaff should be taught how to give customer service after a customer is a existing customer of the bank very rude n no knowledge of systems and procedures speciall Dubai mall branch. Specially after the merger the staff doesn’t know wat procedures to be followed.. highly dissappointed..
Views (262) Agree (0) Disagree (0) Share (0)
MemberSince 2016
ExpertLevel 2
Ambassador 
Influencer
Learn moreVery bad customer service. I tried to solve my problems for one year no one could do anything for me. Not at all a people’s bank. Very very disappointed with this bank.
Views (1146) Agree (0) Disagree (0) Share (0)
MemberSince 2018
ExpertLevel 1
Ambassador 
Influencer
Learn more