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First Abu Dhabi Bank

Retail Banks

User comments

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Comments 19
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12 month trend
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29.11.2018

call center should be more knowledgeable about the services and process

29.11.2018

branches and staff count are getting less which lead to long waiting time

29.11.2018

i like that they give me access to lounges at airports

Influencer

28.11.2018

customer service has a very bad manners

Expert

23.11.2018

Very poor service, telephone staff cannot fox issues they just handle calls, unlike other banks where they solve issues too. 48 hours to deal with a complaint, terrible

Expert

22.11.2018

improve the customer service .. its very poor

3.11.2018

Add more branches or atm machine especially in al satwa area .

Expert Influencer

28.10.2018

Staff should be taught how to give customer service after a customer is a existing customer of the bank very rude n no knowledge of systems and procedures speciall Dubai mall branch. Specially after the merger the staff doesn’t know wat procedures to be followed.. highly dissappointed..

Expert

22.10.2018

Very bad customer service. I tried to solve my problems for one year no one could do anything for me. Not at all a people’s bank. Very very disappointed with this bank.

Expert

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