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Emirates NBD

Retail Banks

User comments

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Comments 384
Wins 2
12 month trend
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22.7.2016

Human relationship with retail customers

Influencer

22.7.2016

Emirates NBD is a trusted bank. I just wish that they would hasten their service when certain remittance problems get involved. I had an incident when the money I sent floated in the syatem due to an error in the accnt number. They emailed me that it would take 3 working days for the money to be returned to my account but I had to call them 3 or more times to follow up on the issue. It took almost a week and a half for the issue to be solved. Other than that single incident I could say that their service is overall satisfactory.

Influencer

22.7.2016

I like banking with ENBD,will recommend to a friend

Influencer

22.7.2016

By allowing salary less then 5000dhs to open account with them

Influencer

21.7.2016

Offer low interest on loans and let people with low basic get loans as well

Expert Influencer

21.7.2016

Overall I have a good experience with this bank, that is when I don't need to go to the branch. I find their online banking to be excellent and help me save time and efforts. I wish that staff would be me knowledgeable and proactively inform customers about every detail. For example, two months ago I went to close my saving account and asked for my current account to remain opened, the next time I wanted to use my debit card I was surprised to know that the card has been deactivated and when I asked they told me that since the savings was linked with the current account, the card has been deactivated once I closed the account. Now how would I know that?! to replace the card they informed that I would bare the charges which was basically wrong since it was a mistake from their side due to the lack of full information. Also they should increase the number of CDM in busy locations since the queue is crazy especially towards the end and beginning of the month so add more in Shj especially!

Expert Influencer

20.7.2016

Increase customers by providing the best in the market

Influencer

18.7.2016

make good offers with low interest rates.

Influencer

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Disclaimer Overview

Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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