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Fly Dubai


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Ratings 857
Comments 252
Wins 0
12 month trend
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Better customer service and the baggage allowance


Improve food on board and provide something for children on board


Not value for money Unfriendly staff



الطيار قيادته سيئة


بأضافة مأكولات جديدة ومتنوعة في رحلاتها


ممتازه واتمني ان تسير ولاتتوقف ثانيه لان خدماتها مواكبه لكل ماهو جديد


The policy of 7kg for for a carry-on is bad enough -- forcing travelers to checkin their bag and also pay a fee. But the attitude of the staff was terrible. One person was happy just staring after saying your bag is 10kg. That was it. When I asked how this can be resolved her suggestion was removing items! Her supervisor on the other hand was satisfied to announce that this is the policy and there was no way around it. She was disinterested, impatient, and almost disrespectful. "This is a budget airline." The staff need to be provided with empathy training to better understand the traveler and their frustrations. They managed to make an otherwise above average flight into a miserable experience.

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Using sheikh Saad terminal a big plus. Last minute ticket cheaper than Emirates. New Dubai terminal crowded but well managed.

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Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.