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Etisalat

Mobile Operators

User comments

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Comments 875
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12 month trend
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17.12.2018

So many hidden charges. I was charged a huge amount while I was outside the country but I have taken out the sim even before flying out of UAE. None could take out the charges & forced me to just pay instead. None could deal with my issue that it has come to a point where ignoring it is the only option I have since phone service & branch service both couldn't help. I have also worked with call center and given the chance, I would like to coach Etisalat representatives on how to deliver great customer service. There was no active listening, people talking over you while you are still explaining, wrong choice of words. Seriously, tech support is good but customer service needs a lot of improvement. I even wrote Etisalat an email telling them I could coach them to improve their phone service.

13.12.2018

Improve their call waiting time, a more caller friendly IVR.

Expert

12.12.2018

Etisalat promotes apps without support. Keeps on diverting the issue to a 3rd party saying there's nothing to be done from their end.

Expert

9.12.2018

The prices are expensive and the reply to the inquiries are not as quick as expected.

Expert

2.12.2018

In terms of affordability, Etisalat packages are a little bit heavy to the pocket compared to the other service provider. In terms of customer care...representatives are very polite and competent in handling concerns (as far as I have experienced when I call their 101 line). In terms of fixing concerns of a customer...response time needs to be addressed...delays are too much. In terms of coverage..acceptable.

Expert Influencer

29.11.2018

customer service are not trained well

Expert Influencer

29.11.2018

call center and home services should be improved

Expert

29.11.2018

they charge you with a lot of money

Expert

29.11.2018

billing system is not accurate

Expert

29.11.2018

my favorite mobile operator ever!

Expert Influencer

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Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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