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Etisalat

Mobile Operators

User comments

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Comments 780
Wins 0
12 month trend
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29.9.2018

Add more than Human Resources to do the great work with customer

Expert

24.9.2018

Improve service. Must be sensitive enough to value the needs of its customers.

Expert Influencer

24.9.2018

Too much Expensive and poor services

Expert

15.9.2018

If they can resolve one customer query in quick manner

Expert

11.9.2018

Services r too expensive . Needs repetitive followup regarding any issue fixation. Sales executive while selling the service will give so many offers but once u register and use it u will get nothing. After following up with customer care they will say we don't have such offer.

Expert Influencer

7.9.2018

They should improve their connectivity issues and service should also be improved a tad bit

Expert

5.9.2018

Kindly upgrade networking services and offer more good packages for your customer

Expert

28.8.2018

They definitely need to brush up on customer service. The quality of voice calls is absolutely horrible, I speak English and speaking to someone where English is maybe a 2nd or 3rd language is actually quite difficult, this slows down everything because I need to repeat myself over and over and I also can't understand them well.

27.8.2018

Transparency on billing and helping out customers 1) billing can't be sent one day before due date and then start following bupbgor payment 2) had bad experience when I shifted from Etisalat to Virgin, really need to build on customer service on closure to make you memorable

Expert

27.8.2018

I had an issue pending for almost 1.5 years, which they never sorted for me, unless I went to the branch, spoke to the manager and 3 other staff members, no-one willing to help and again referred me to their call center who again is reluctant to help, and after wasting 4 hours they finally did fix it with ultimate reluctance.

Expert Influencer

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Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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