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Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.
Mobile Operators
Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.
Add more than Human Resources to do the great work with customer
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MemberSince 2018
ExpertLevel 1
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Learn moreImprove service. Must be sensitive enough to value the needs of its customers.
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MemberSince 2016
ExpertLevel 2
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Learn moreToo much Expensive and poor services
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MemberSince 2017
ExpertLevel 1
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Learn moreIf they can resolve one customer query in quick manner
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MemberSince 2018
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Learn moreServices r too expensive . Needs repetitive followup regarding any issue fixation. Sales executive while selling the service will give so many offers but once u register and use it u will get nothing. After following up with customer care they will say we don't have such offer.
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MemberSince 2018
ExpertLevel 2
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Learn moreThey should improve their connectivity issues and service should also be improved a tad bit
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MemberSince 2018
ExpertLevel 1
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Learn moreKindly upgrade networking services and offer more good packages for your customer
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MemberSince 2018
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Learn moreThey definitely need to brush up on customer service. The quality of voice calls is absolutely horrible, I speak English and speaking to someone where English is maybe a 2nd or 3rd language is actually quite difficult, this slows down everything because I need to repeat myself over and over and I also can't understand them well.
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Learn moreTransparency on billing and helping out customers 1) billing can't be sent one day before due date and then start following bupbgor payment 2) had bad experience when I shifted from Etisalat to Virgin, really need to build on customer service on closure to make you memorable
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MemberSince 2018
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Learn moreI had an issue pending for almost 1.5 years, which they never sorted for me, unless I went to the branch, spoke to the manager and 3 other staff members, no-one willing to help and again referred me to their call center who again is reluctant to help, and after wasting 4 hours they finally did fix it with ultimate reluctance.
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MemberSince 2018
ExpertLevel 1
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