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IKEA

Home Furniture - Al Futtaim Group

User comments

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Comments 524
Wins 3
12 month trend
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5.5.2019

I bought a NORSBORG 3 seat couch from IKEA 6 months back, along with the STRANDMON chair & footstool. Unfortunately the said 3 seat couch was creaking right after assembly, we contacted the helpline which further sent an inspection team, who reached the conclusion that the product had a manufacturing defect. However while this was the official statement, the staff went off the record & stated that this particular line has this issue at IKEA and that we shouldn’t call for a replacement of the same model. Their advice however helpful it was for us, undercuts the company’s reputation and did infact result in us returning the couch. We exchanged the same and bought accessories for our entire house instead for which the quality has never been questioned.Further if there is an issue with the entire series (as their own technical team describes it) IKEA needs to make amendments accordingly instead of sticking their customers with faulty furniture to finish existing stock.The entire process from inspection to exchange, to delivery, though slightly time consuming was handled quite smoothly and without any resistance and I must commend them for it.

Expert

5.5.2019

everything is V G but I think need to have another store at the downtown

Expert

30.4.2019

Love everything about this brand.

Expert

6.4.2019

They need to have more store specially near the city

Expert Influencer

21.2.2019

IKEA =smart house 🏡

Expert Influencer

20.2.2019

bought a wedding gift for my cousin here.. and she loved it.

Expert Ambassador Influencer

11.2.2019

جميلة جدا وراقية هي اثاث ومنتجات ايكيا

Expert Influencer

9.2.2019

quality of items is very good

Expert

6.2.2019

تجد فيه كل ما تحتاج لمنزلك

Expert Influencer

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Star ratings are based on a minimum number of validated assessments. Trend lines are based on a one month assessment period. All data is subject to periodic authentication procedures and may vary slightly with time. Learn more.

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