Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2021 results
76.0
Sampling and methodology
Our score is based on 23,661 validated consumer assessments for 2021, representing 19 categories (35% Kuwaitis, 35% other Arabs).
Kuwait Index performance
The Service Hero Overall Kuwait Index has increased by 5% since 2010 as rated by over 300,000 votes in that period.
Recent user comment
Fresh and healthy products which is the best in the Middle East
Recent user comment
Amazing designs for modern women. Zara Home offers excellent, quality products that are stylish and affordable.
Recent user comment
Good nurses who are helpful and kind.
Recent user comment
the grocery it is too expensive
Recent user comment
There is no words to say about IKEA, only they increased some of the prices. its nice place to be..
Recent user comment
Amazing service and food. Loved the ambience and the friendly attitude of the staff.
Recent user comment
Most of the items are very good but expensive for a Middle Class shopper.
Recent user comment
the service and product are good they need to exceed the expectation of the customer.