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The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2022 First-half score
77.2
Sampling and methodology
Our score is based on 9,519 validated consumer assessments for 2022, representing 19 categories (22% Kuwaitis, 38% other Arabs).
Kuwait Index performance
The Service Hero Overall Kuwait Index has increased by 5% since 2010 as rated by over 350,000 votes in that period.
Recent user comment
Airfare is too costly but luggage allowance is super good compared to other flights.
Recent user comment
Nike—everytime I saw it in my phone it’s make me excited,to know the price ,to know if there is sale,More on excitement! I ❤️ sale 😘....Price is matter 😊
Recent user comment
They have good variety for drinks
Recent user comment
They Should have an in store Assembly section for the small furniture items
Recent user comment
So slow and the quality for the services need to improve
Recent user comment
Needs much improvement in cleaning the planes
Recent user comment
Delivery should be separate from outlets!
Recent user comment
Even at the sale the prices are high
Recent user comment
The sale isn't attractive the items are damaged