Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are partners with the American Customer Satisfaction Index, members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2017 results
77.9
Sampling and methodology
Our score is based on 24,074 validated consumer assessments for 2017. 3% Emiratis, 31% other Arabs.
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2017
Recent user comment
My first time to eat in this resto. Nice food
Recent user comment
coffee tastes more like milk or sugar syrup
Recent user comment
The food is not worth the money
Recent user comment
its always very pleasant visit costa but some times crowded much and it takes time to serve so need more staff while there's rush .
Recent user comment
Little affordable service options
Recent user comment
Good products..good selection..little bit overpriced..can realy if expecting specific items..great shopping place
Recent user comment
Their interest charges and billing proceedure is way too over charged
Recent user comment
More affordable option in curtains
Recent user comment
Some of the cabin crew are impolite.
Recent user comment
Staff should be more accommodating and prizes are too high.