Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2018 results
79.1
Sampling and methodology
Our score is based on 29,057 validated consumer assessments for 2018, representing 14 Categories (3% Emiratis, 45% other Arabs, and 52% non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2018
Recent user comment
Most of the time barcodes are not in the system so ended not getting the product.
Recent user comment
I don't like these bank credit sellers inside carrefor
Recent user comment
Their dynamite fries is the best.
Recent user comment
American Eagle clothing must be better affordable. Their sales are good, but they Do not put their best collection out on sale especially in the last couple of years. None of their sale items are durable.
Recent user comment
I love their coffee ☕️, the variety, the staff interaction and the most of all it’s ambience
Recent user comment
The food is okay. Their quantity is good, but they do have rooms for improvement
Recent user comment
They should provide quality services and customer friendly..
Recent user comment
Customer friendly.. Should be more humble towards women traveling with kids alone
Recent user comment
Quality and pricing of the product is not too high or low