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Academic Advisors

The Arab World's only 100% consumer powered customer satisfaction index.

We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.  

Service Hero Index scores

2019 results

76.7

Sampling and methodology

Our score is based on 6,979 validated consumer assessments for 2019, representing 14 Categories (3% Emiratis, 32% other Arabs, 65% Non-Arabs).

UAE Index performance

UAE Index performance

Overall UAE satisfaction is above the Kuwait score for 2019

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