Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2020 results
77.7
Sampling and methodology
Our score is based on 6,979 validated consumer assessments for 2019, representing 14 Categories (3% Emiratis, 32% other Arabs, 65% Non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2020.
Recent user comment
They should have more variety of cooked food for different nationality like other supermarkets and put enough cashiers to avoid the queues. It's clean and nice to shop around.
Recent user comment
For the delivery service, suggest to make a delivery in one day only rather than scheduling it in different days, please improve the service on your delivery especially now to this new normal we are facing
Recent user comment
I love Carrefour's instore promotions.
Recent user comment
To add different styles of women's formal maxi skirts
Recent user comment
Children's collections are very nice, need to add different styles to adult's collections
Recent user comment
To reduce delivery charges where applicable
Recent user comment
Costly, was not really cooked well
Recent user comment
Very fresh and delicious, but costly and limited options