Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2021 results
77.8
Sampling and methodology
Our score is based on 8,922 validated consumer assessments for 2021 representing 15 categories (1% Emiratis, 38% Arabs, 55% Non Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2021.
Recent user comment
Dubai islamic bank is very professional and highly digital with its services ,it care more about it's customer especially for expats ,and lower salery people's , customer service very good and helpful
Recent user comment
Small budget categories items are very less.Luxuries available most ij most if the stores
Recent user comment
prices are comparingly high.Quality improved
Recent user comment
Service centers needs to be more.
Recent user comment
I dont like virtual service, talking nonsense, CS is much better, fast transaction, but pls CS should be well knowledgeable when customer have issues.
Recent user comment
Pizza is sooo good and delicious., chicken and side dish also..Worth your money. 😊😋
Recent user comment
Chicken is fine and affordable, though sometimes it taste like over use oil. One time I complain for chicken voz still half cooked but outside already burn.
Recent user comment
Zara brand is very fashionable with a classic style, though pricey.
Recent user comment
Hope this coming EID, they will give BIG DISCOUNT PROMOTION ❤❤❤
Recent user comment
Alternative solution to increase sales - have a promotion (a unique one w/c a customer will be more curious of the product you are offering)