Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2019 results
76.7
Sampling and methodology
Our score is based on 6,979 validated consumer assessments for 2019, representing 14 Categories (3% Emiratis, 32% other Arabs, 65% Non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2019
Recent user comment
You will never go wrong in choosing Ikea when it comes to furnitures and fixtures. Products will stay to you in many ages, worth it every dirhams. More branch please.
Recent user comment
The quality is very good. I hope the company will consider reducing the price especially nowadays. I always look their bag designs- its simple classic and very nice
Recent user comment
More chocobutternut please (small and big size) please.
Recent user comment
Friendly user and easy navigation App. Fast delivery and superb service.
Recent user comment
The virtual assistant is not helping at all. Prices and packages are high. Poor customer service.
Recent user comment
Few branch here in Dubai. Like visiting in Al Barsha though far from our place, its huge and complete in groceries. Baby milk is cheaper and more discount items.. hoping to open more branches here in Dubai.
Recent user comment
More branch please also more styles on corporate suit for ladies.
Recent user comment
I love mcdonald, you will never go wrong to this go-to-hungry place esp the breakfast. Wow.
Recent user comment
Quick delivery services and cheaper. Their dough were too oily but the taste is really great and offers a variety of flavors
Recent user comment
Friendly user app, fast delivery and authentic products.I used this when the brand name was Souq UAE till now Amazon/ no changes on the customer satisfaction. I recommended this, money will not waste.