Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2021 results
77.8
Sampling and methodology
Our score is based on 8,922 validated consumer assessments for 2021 representing 15 categories (1% Emiratis, 38% Arabs, 55% Non Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2021.
Recent user comment
Fast services and and number 1 in UAE.
Recent user comment
Food is delicious. Branch location near our home. service is awesome.
Recent user comment
The food is yummy. The service is good. nice place. location is near.
Recent user comment
My suggestion is introduce a new menu, loyalty rewards and faster delivery.
Recent user comment
Emirates is the best airlines in the Gulf region. Comfort and reliability of services is no doubt the best in the world as far as I know. I would love to go on with this airlines whenever possible.
Recent user comment
The customer service they don’t have the knowledge.
Recent user comment
Check in counters will take ages.
Recent user comment
More discounts and promotions please.