Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2019 results
76.7
Sampling and methodology
Our score is based on 6,979 validated consumer assessments for 2019, representing 14 Categories (3% Emiratis, 32% other Arabs, 65% Non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2019
Recent user comment
The prices should be decreased and more improvement for the signal
Recent user comment
Some products a little bit pricy
Recent user comment
I like to spend my time doing some groceries in Lulu as everything was there ... From essentials to personal care Sales and discounted items with a very helpful staffs ...
Recent user comment
The staff need to be more knowledgeable
Recent user comment
The call center should be more faster for respond
Recent user comment
Should be more staff as I don't find any when I need to ask about anything