Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2019 results
76.7
Sampling and methodology
Our score is based on 6,979 validated consumer assessments for 2019, representing 14 Categories (3% Emiratis, 32% other Arabs, 65% Non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2019
Recent user comment
Dominos have rich flavors and a variety of different crusts that are delicious!!
Recent user comment
I loved Krispy Kreme donuts before, but the quality now is getting bad. The donuts are dry but at the end it’s the only branding providing variety of toppings.
Recent user comment
Carrefour is very unique and well organise d store with it quality of products and services, it always had good staff for helping, online shopping services very fast and secure,
Recent user comment
Zaater is fast growing and very professional with its food quality and services it's always give satisfication to eat at and order pizzas with lot verities
Recent user comment
Service bit slow, especially waiting for the approval of insurance,
Recent user comment
Food is really delicious, but a bit pricy. The quality of service and cleanliness inside the restaurant is perfect.
Recent user comment
The operator is very helpful and she provides all information that I need. I would suggest calling in the night not during office hours in order for you to assist.
Recent user comment
Apple is well trustedabd innovative brand which give you great pleasure to use it's products had best quality and customer services
Recent user comment
Liv bank is the best of it soo far