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Academic Advisors

The Arab World's only 100% consumer powered customer satisfaction index.

We are partners with the American Customer Satisfaction Index, members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.

Service Hero Index scores

2016 results


Sampling and methodology

Score is based on 18,510 consumer assessments between Jan 1st and December 31st. 4% Emiratis, 28% other Arabs.

UAE Index performance

Overall UAE satisfaction is above the Kuwait score for 2016.