Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2018 results
79.1
Sampling and methodology
Our score is based on 29,057 validated consumer assessments for 2018, representing 14 Categories (3% Emiratis, 45% other Arabs, and 52% non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2018
Recent user comment
Round Table Pizza is fast growing and very with its quality of food items .customer service is best and prices are cheap but it should need to give more offers on weekends
Recent user comment
Bershka had very highly quality range of fashionable clothes but it has more verities on ladies clothes for men it had less verities .
Recent user comment
Customer un-friendly Telecom operator
Recent user comment
Carrefour is best stores for shopping everything in cheapest prices and best in quality,the customer service is very good and staff always very helpful
Recent user comment
IT IS BEST WITH GOOD QUALITY OF FOOD AND STAFF IS ALWAYS VERY FRIENDLY AND FAST IN SERVICE
Recent user comment
The Athletes Foot is best sports wear store with its good quality and well designed clothes
Recent user comment
hardees had best food options ,with great taste and quality services
Recent user comment
They are overly priced. Should introduce loyalty program or deals on apps or credit cards to continuously have repeat customers.
Recent user comment
For a casual pizzeria, their food is very over priced if not using any offer vouchers. Although their staff are lovely but some are very pushy to be rated on Zomato at the time of bill payment.