Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2019 results
76.7
Sampling and methodology
Our score is based on 6,979 validated consumer assessments for 2019, representing 14 Categories (3% Emiratis, 32% other Arabs, 65% Non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2019
Recent user comment
Need more fresh fruits and vegetables
Recent user comment
Try to improve the after sale service
Recent user comment
The prices should be reduced and the staff need to have full information also some items need to improve the quality
Recent user comment
Improve the signal and decrease the prices
Recent user comment
The ios app store should register more relevant applications and be updated to changing trends
Recent user comment
too arabic oriented, does not have a cosmo global outlook where in the UAE more than 200 nationalities are resident.
Recent user comment
Should improve on customer feedback for improvement