Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2018 results
79.1
Sampling and methodology
Our score is based on 29,057 validated consumer assessments for 2018, representing 14 Categories (3% Emiratis, 45% other Arabs, and 52% non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2018
Recent user comment
Union Coop IS THE BEST AND CHEAP STORES FOR EVERYONE'S NEEDS, IT SHOULD ADD MORE STORES WITH MORE QUALITY PRODUCTS AND CHEAP PRICES AND EASY LOCATIONS.
Recent user comment
The food is great. Ambience is good.
Recent user comment
Tim Hortons is best with its very tasty coffee and hot drinks but mostly its services slow and crowded need more staff
Recent user comment
When i think of coffee i think about Starbucks been my favourite coffee place for years now and will always be ☕️
Recent user comment
This is my most favourite store to shop be it for myself or for the family. It has everything under one roof and very affordable. The staff are very helpfull and friendly. Overall i’d give a 10/10 ❤️
Recent user comment
The Brand KFC must improve on there food menu and promos.
Recent user comment
N B D is best bank in U A E with its very good fecilities for customers ,and very fast services in banks ,
Recent user comment
Need to add more varieties such as more sea food pizza, and more stuffed crust types.