Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2021 results
77.8
Sampling and methodology
Our score is based on 8,922 validated consumer assessments for 2021 representing 15 categories (1% Emiratis, 38% Arabs, 55% Non Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2021.
Recent user comment
more promotion sales for all the brand.
Recent user comment
Brands are perfectly ok . But prices are bit high compare to others .
Recent user comment
Excellent service and fast network.
Recent user comment
Carrefour now a very unique and professional home delivery service ,very fast and safe to customer,s parcel ,
Recent user comment
Dont announce that you have free transfer to other countries and still take charges!
Recent user comment
After covid , the size of the burgers are very small. Cant enough for one person to satisfy the hunger.
Recent user comment
Very big and good electronic store in UAE.
Recent user comment
Al Ahalia hospital is very professional and giving best service with expert doctors,who are very knowledgeable and friendly ,they care more for customer,
Recent user comment
verry good but no brunch on all country, and not delivery on all country
Recent user comment
Popeyes is really good. The portion sizes are big compared to others. Always have offers. My only concern would be onion rings, they are good but could be better.