Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are partners with the American Customer Satisfaction Index, members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2018 results
79.2
Sampling and methodology
Our score is based on 13,289 validated consumer assessments for first half of 2018, representing 14 Categories (4% Emiratis, 64% other Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2018
Recent user comment
There is a wide range of products to choose from. They also have great prices during the promotion schemes.
Recent user comment
The quality of the products and the staff is very good.
Recent user comment
The quality of the service offered is excellent. The prices are just perfect.
Recent user comment
The best quality but comes for a price. Staff very friendly and great reward system. Keep Growing !!!
Recent user comment
There is a variation in the price of the products for the non-holders of union coop loyalty card holders.
Recent user comment
The products are very good and the products are well kept in an order which makes it easy to search for. The staff is friendly.
Recent user comment
An exceptional brand. We do not get apparel points in all stores. The machine doesn’t work in all stories or they just don’t have it in the store. Inspite of purchasing over 30dirhams.
Recent user comment
Train staff to help order food for first time, keep cheaper options for buying
Recent user comment
Improve their call waiting time, a more caller friendly IVR.
Recent user comment
The brand has good offers and combos. The products are good.