Current top brands
The Arab World's only 100% consumer powered customer satisfaction index.
We are members of ESOMAR and backed by an Independent Advisory Council, ensuring results which are impartial, objective and that accurately reflect the voice of the consumer.
Service Hero Index scores
2020 results
77.7
Sampling and methodology
Our score is based on 6,979 validated consumer assessments for 2019, representing 14 Categories (3% Emiratis, 32% other Arabs, 65% Non-Arabs).
UAE Index performance
Overall UAE satisfaction is above the Kuwait score for 2019
Recent user comment
Qatar Airways is a very good. Qatar airways giving the good Service and good food for the customers
Recent user comment
Emirates is a Valuble Company in UAE. Service and ambeince is gooc
Recent user comment
Recommended paparoti bun was so fluffy delicious and yummy.
Recent user comment
They take long time to solve problems
Recent user comment
Should have more variety for models
Recent user comment
They are perfect specially at the sale
Recent user comment
Too many customers so the place is so crowded
Recent user comment
Good medical facilities, co-operative staffs and faculty
Recent user comment
Value prices and good quality products.
Recent user comment
Talabat is very trustworthy. delivery wait time is too much! Need faster delivery