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In brief - spares are totally overpriced, booking time is slow, car was checked in for one issue and we ended up with a list of 20 items which "supposedly" needed to be changed.
Phoned the concerned person but despite chasing for 10 days there was no solution or call back. Then followed up with his supervisor and faced the same issue. Supervisor Ali confirmed a call back after 3 days but did not bother to call. I made a follow up call to Ali/supervisor and was assured a call back before day closing but 2 day's later stilll no call. A totally unprofessional and incompetent attitude. The issue was simple....I requested the radio code after providing the required details. Instead I was pushed towards bringing in the car for a car check and repairs🤷. Extremely disappointed with the service team attitude and business approach.
The items are overpriced, service book-in dates are not convenient (wait time is too long), unnecessary repairs are proposed eg when the item can be replaced after 6 months the same is proposed to be done asap. Call backs are rare and "incharge staff" are never available for a phone consultation. Customer service needs to be improved